Privacy Policy

1. Who We Are

Alice Pool & Spa Centre (“we”, “our”, “us”) is a family-owned and operated business based in Alice Springs, Northern Territory. We are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

This policy outlines how we collect, use, disclose and store your personal information.

2. What Information We Collect

We may collect personal information including:

  • Full name

  • Phone number

  • Email address

  • Residential or postal address

  • Payment details

  • Service or job-related information

  • Transaction history

  • Any information you provide when contacting us

We only collect information that is reasonably necessary for our business activities.

3. How We Collect Your Information

We collect personal information when you:

  • Visit our store

  • Make a purchase

  • Book a service

  • Request a quote

  • Submit a water test

  • Contact us by phone, email or social media

  • Interact with our website

4. How We Use Your Information

We use your information to:

  • Process sales and payments

  • Provide pool and spa services

  • Book and manage service jobs

  • Respond to enquiries

  • Send invoices and receipts

  • Provide after-sales support

  • Comply with legal and taxation obligations

We do not sell or rent your personal information to third parties.

5. Third-Party Systems We Use

To operate our business efficiently, we use trusted third-party platforms, including:

  • ServiceM8 for job management and service scheduling

  • Xero for accounting and invoicing

  • Lightspeed for point-of-sale and retail transactions

These providers may store data securely on servers located in Australia or overseas. We take reasonable steps to ensure these providers comply with Australian privacy standards.

6. Payment Information

Payments may be processed via EFTPOS, direct transfer, or secure third-party payment providers.

Where customers choose to use the Saved Payment Methods feature through our Lightspeed point-of-sale system, payment details may be securely stored and tokenised within Lightspeed’s encrypted payment platform for future transactions.

Alice Pool & Spa Centre does not directly store or have access to full card numbers. Payment data is managed and secured by Lightspeed and its authorised payment processing partners in accordance with applicable payment security standards.

All transactions processed using saved payment methods are subject to card-not-present processing conditions and the terms of the relevant payment provider.

7. Storage and Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

Information may be stored electronically and in physical records at our premises.

8. Access and Correction

You may request access to the personal information we hold about you. If you believe any information is inaccurate, incomplete or out of date, please contact us and we will correct it where appropriate.

9. Website Data & Cookies

If you visit our website, we may collect basic technical information such as IP address, browser type and pages visited for analytics and website improvement purposes.

We may use cookies to enhance user experience.

10. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact:

11. Marketing Communications

From time to time, we may send promotional emails, updates, special offers or business announcements.

We use Mailchimp as our email marketing platform. When you subscribe to our mailing list, your name and email address are securely stored within Mailchimp’s systems, which may be hosted outside Australia.

By subscribing to our communications, you consent to receiving marketing emails from Alice Pool & Spa Centre. You may unsubscribe at any time by clicking the “unsubscribe” link included in our emails or by contacting us directly.

We do not sell or share your marketing information with unrelated third parties.

Alice Pool & Spa Centre
ABN: 39 617 422 830
85 Smith Street, Ciccone NT 0870
Mobile: 0447 265 599
Email: sales@alicepoolandspa.com.au